Returns Policy

General

Professional quality latex glove palms are used by HO SOCCER’S many endorsed professional goalkeepers around the World. They play on the best quality grass surfaces and use professional balls. They will often only wear the same gloves for 4 to 8 games/training sessions depending on conditions and game length. Our professional quality gloves are designed to give excellent performance in all conditions but will not necessarily give long durable palm life due to the extreme delicate and softness of these latex palms. If this is a concern please choose an alternative glove from the HO SOCCER range.

Please ensure that you place your order carefully as postage on all returned goods will not be covered within your purchase and we will not refund the original postage costs.

If for some reason an item/s that you order from us is not required you may return it to us provided you have first informed us by email within 14 days of your purchase and have explained the reason for the return. The product should not have been personalised in any way and should be sent back to us in it’s original conditional within 14 days of purchase and it must be in the original packaging.

We accept refunds under the following circumstances:

  • The product is still sealed and in original packaging
  • The product has not been used or worn
  • The product has a genuine fault or defect upon arrival
  • The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

Terms & conditions of returns:

  • The product must be returned within 14 days of purchase - we cannot accept returns later than this
  • Products must be returned in original condition & packaging
  • Our address for returns is: Beehive, 150 Priorswood Rd, Taunton, Somerset, TA2 8DU.

CANCELLATION

In accordance with the Consumer Contracts Regulations 2013 you have 14 consecutive days from the day after you receive your parcel to cancel your contract with us.

Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel or it can be placed within the parcel upon its return.

If goods have been dispatched you will be expected to cover the cost of return, or pay for the cost of retrieval if the courier hasnít yet delivered. For parcels larger than two shoe boxes or weighing over 5KG, please contact our Customer Service team who may be able to advise a more cost-effective returns method or arrange collection at cost to you.

Any cancelled items must be returned to us in resalable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. Avoid placing postage labels or tape on the product packaging as they may otherwise be deemed as not resalable.

IMPORTANT- Please note that our latex foam palms are extremely soft and comfortable and provide excellent grip in most conditions. However, the softness and grip of our latex palms are subject to normal wear and tear.

Therefore HO SOCCER UK LTD cannot be responsible for abrasion to the latex palms that results from normal wear, or damage caused by being used outside the intended and recommended use for goalkeeping.

Roll Finger, Negative Cut and Hybrid Style latex palms

WARNING

Roll Finger, Negative Cut and Hybrid style latex palms are very popular styles in the HO SOCCER range and the stitched seams on the palms and also on the fingers come under immense stress during the course of training and games and so HO SOCCER UK will not offer replacements or refunds for broken or split seams and damaged latex around the areas of the glove that experiences the most stress.

We highly recommend that great care is taken when putting your HO SOCCER gloves on and also when taking them off especially the roll finger styles. For example, never pull the gloves off the hand using the fingers of the glove as a grip to remove the gloves as this puts a great deal of stress on the stitching areas of the gloves at the base of the fingers and can cause the stitching to break. Also, wearing gloves with latex palms on different types of playing surfaces may affect the wear and life of the gloves. For example 3g, 4g and astro turf surfaces can cause increased wear to the latex palms.

Please remember your gloves are soft and delicate, so take care of them and they will take care of you!

See our Glove Care Guide.